We understand that the ongoing Canada Post strike is causing disruptions for many Canadians, including our valued customers who rely on traditional mail delivery. To ensure uninterrupted internet service, it’s important to keep your Vianet account in good standing.
If you typically receive your monthly bill via Canada Post, you will likely experience delays in receiving your next statement. To proactively manage your account, we recommend the following:
The most convenient way to receive your bill is through e-billing. This ensures timely delivery directly to your email inbox. Log In to MyAccount > Statements > Monthly Statement Options to update your statement type today or call us!
Access your account online to view your current balance and payment history.
Rest assured, customers who have already set up preauthorized payments to their credit card or withdrawal from their bank account will continue to have it processed on the same day of the month as usual.
Contact our customer service team to inquire about your account balance and payment options, we are happy to help find the best solution for you.
To ensure uninterrupted service, please consider these payment options:
Online Banking: Make a payment directly from your financial institution's online banking portal.
Vianet MyAccount: Log in to our MyAccount portal to make a payment using a debit or credit card.
Phone Payment: Contact our customer service team at 1-800-788-0363 to process your payment over the phone
For more information regarding our convenient payment options visit Billing Policy | Vianet
By taking proactive steps to manage your account, you can ensure uninterrupted internet service during the postal strike.
We appreciate your understanding and cooperation and are here to help.
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